1- What is Partitioned service? How is this different from hosted service?
Ans. Partitioned service refers to the type of service in which the customer has exclusive access to a portion of Hosted Softswitch, Voip Billing or Carrier Support System including equipment, software, database, bandwidth etc. for a period of time as per the service contract. Thereby, all partitions are identical in nature in terms of feature and functionalities yet differentiated due to the selected service plans.Hosted softswitch/ billing, or hosted softswitch/ billing service is the same as partitioned softswitch (or partitioned softswitch) service and the two terms are used interchangeably on the website.
2 - What is vBOSS Service?
Ans. vBOSS refers to partitioned/ hosted billing and carrier support services for VoIP wholesale carriers or VoIP termination operators. These voip solutions come with elaborate interfaces for billing hundreds of VoIP carriers on the basis of CDRs received from the hosted softswitch. The voip billing software system has extensive reporting module and carries out detailed analyses on the financial health of the business. vBOSS is developed by DTMF Networks SDN BDH and has all the functionalities and robustness of voip solutions to cater to the requirements of any wholesale VoIP operator.
4 - How will I be able to use your billing system to bill my customers?
Ans. Yes, vBOSS provides customizable online reports for easy Customer Billing. vBOSS may be customized to fit the operator's unique requirements.
5 -What is meant by premium bandwidth?
Ans. Premium bandwidth is dedicated bandwidth with multiple Tier-1 Internet providers for redundancy. This ensures absolute minimum latency and maximum uptime which is important for mission critical applications.
6 - What is meant by the term “No strings attached” & “No hidden charges”?
Ans. This means that the that the service offerings are not accompanied by any hidden charges or complexities that might require you to spend extra for the purpose of acquiring hosted billing service. We try our best to provide complete information about the service to our customers to help them understand what service they are getting before entering into a contract. You may decide to choose from amongst the different service plans to suit your service requirement.
7 -What is required to start vBOSS Service?
Ans.
- Send an email to sales@dtmfnetworks.com requesting demo account. Write “vBOSS” in the subject line to highlight your service request.
- Test vBOSS Service with the assistance of Support Engineers
- Select a service plan ,sign vBOSS Service Agreement and make payments
- Your account becomes commercially active within 48 hrs. You may add and configure your routes and send and receive minutes through configured gateways.
8 - Is there any hardware/ software requirement to access vBOSS Service?
Ans. All that is need is internet access through web browser on a PC/ laptop. The service is compatible with most web browsers including Microsoft Internet Explorer 6.0+, Firefox 2.0+, Netscape 7.0+.
9 - How can I get my Account ID and Password?
Ans.The account ID and password can be obtained from the sales team after signing up the contract.
10 - Do I get a dedicated vBOSS IP?
Ans. Yes, each customer gets a dedicated instance/ partition of vBOSS which is identified by a dedicated signaling IP address
11 - What is the price for vBOSS Service?
Ans. For details please visit http://www.vswitch.cc/plan.html
12 - Do I get to test all the features of vBOSS before signing up?
Ans. Yes, the interested customers get to test the system through a demo before entering into an agreement to see how the actual system works and what it provides.
13 -Where is vBOSS located?
Ans. The collocation of vBOSS is at Internap’s collocation facility in Boston, USA.
14 - Can I get to control the billing period/ rate plans/ rate notifications on my system?
Ans. Yes, you may control billing period/ rate plans/ rate notifications on each and every destination.
15 - Can I manage my customer accounts and provide them access on the web where they can view their usage statistics?
Ans. Yes, you may create accounts for the customers which they may access through the web. You will have a comprehensive module to a manage your customers where you can view their usage pattern, balance, transaction details and credit lines..
16 - What is meant by number of port?
Ans. The number of Port represents the number of lines that are accessible by the system for making or receiving simultaneous calls. Each customer can go up to a 25,000 concurrent calls depending on your subscription. If your traffic requires more capacity we will run more instances for you.
17 - Can vBOSS work with different Softswitches?
Ans. Yes. All you need is to provide data to vBOSS in a specified CDR format and leave the rest to system.
18 - Can I create accounts for my team members with restricted or role based access?
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